Returns Made Simple
We carefully pack every order from Gilgit-Baltistan. If your parcel arrives damaged, incorrect, or incomplete, contact us promptly so we can help.
Returns FAQ
How do I request a return?
Please contact us within 48 hours of delivery with your order number and clear photos of the issue.
Which items qualify for returns?
Returns are accepted for damaged, incorrect, or defective items, subject to verification by our team.
Can opened products be returned?
For hygiene and freshness reasons, opened food products generally cannot be returned unless they arrived damaged.
Will I receive a replacement?
Once approved, we arrange replacement or refund according to the item’s condition and your preferred resolution.
How are approved refunds sent?
Refunds are processed through the original payment method; delivery charges may be non-refundable.